FAQ

How does the 100 day money back guarantee work?

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We invite you to enjoy a risk-free trial and try our soundproof TUESDAY pod for 100 days on us. Here's how it works: If you decide within the first 100 days of receiving the TUESDAY pod that it's not the right fit for you, all you have to do is let us know. We'll process the refund and take care of disassembly and return shipping. Please note that the 100-day risk-free trial applies only to your first product and does not apply to deliveries outside of North America. That said, every booth comes with a 2-year warranty, and we're dedicated to ensuring that your booth stays in excellent shape throughout use. Unfortunately, we do not offer the 100-Day Risk-Free Trial for larger suite of products, including our ONE+, TWO, TWO+, QUAD, TEAM, or CLUBHOUSE.

Do you offer discounted rates when multiple soundproof privacy booths are ordered?

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Yes. We would be happy to discuss your specific needs and find a solution that addresses your order quantity and assembly needs. Please contact us to learn more.

How long does it take to receive my order?

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Unlike other companies, we stock our booths in North America so they ship within 48 hours. This ensures that you generally will receive your booth in 2 weeks* of ordering. If for any reason we are out of stock of a particular booth, our team will reach out to you with an estimated delivery date prior to finalizing your order.

*Shipping and installation dates vary by order size and booth availability. 

How do I assemble the booths?

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You don't! We offer free white glove installation and assembly on every soundproof phone booth purchase. *Rural charges may apply. 

How does white glove assembly work?

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We have tried to make this process as easy as possible. Once assembly is chosen at checkout, a team member will be in contact with you to schedule a date. All you need to do is point to the place you want your booth and we will take care of the rest. In special circumstances that require excessive stairs and long distances between drop off and assembly points, additional fees may apply on an hourly basis.

Can I make a return?

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Due to the size of the booths and issues with repacking for shipping, we do not accept returns unless there is a manufacturing defect associated with the booth. That being said, we want you to be happy with your purchase and we will work with you to find a solution to whatever issue arises.

Can I cancel my order?

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Yes, as long as your booth has not already shipped from our facility, you can cancel your order at any time. Cancelling orders during transit will incur a shipping and restocking fee.

Where can I see a soundproof privacy booth?

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You are welcome to book an appointment to come by our Vancouver showroom. For those in another city we would be happy to schedule a virtual viewing with one of our team members. Stay tuned as we open showrooms across other North American cities.

I'm not sure what size of booth or how many are best for my space?

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Please reach out to us! Our team is very knowledgeable and would be more than happy to discuss your specific use-case-scenario. No matter the budget, we are happy to lead you in the right direction. You can also schedule a free 15 minute space assessment with our sales team!

What kind of electrical requirements are needed for the booth?

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All of our soundproof privacy booths are “plug and play,” meaning they simply need a standard 110v outlet to provide power. For technical specifications on each booth, please reach out to us for a spec sheet.

How soundproof are the booths?

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Our booths remove 30 decibels of ambient noise. That is enough noise reduction to create an extremely comfortable atmosphere to work and meet without the feeling of being in a vacuum. You will continue to hear a small hum of ambient noise outside but conversations within the booth are kept 100% private.

Are the booths well ventilated?

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Yes, our booths come with industry leading ventilation that replaces 100% of the air every 3 minutes. This is extremely important for keeping the booths acclimatized with the desired temperature of the rest of the surrounding space.

Is furniture included with the booths?

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Yes, every booth has furniture included that is customized to each booth size.

Can I move my booth somewhere else?

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Yes! That is the beauty of these prefabricated soundproof privacy booths. Their modular design allows you to move them around the current space they are in or even relocate to them to a new space.

Why would I choose to buy a soundproof privacy booth over simply hiring a contractor?

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It is much cheaper, faster, and less hassle to buy a soundproof booth than to construct one from scratch. The mess and disruption of renovations alone is enough to choose a booth over new construction. However, one of the most compelling reasons to choose a booth is that it becomes an asset that you own and have the flexibility to move around, rather than a lease improvement that you have to leave behind.

What are your current certifications?

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ISO 14067: 2018 Greenhouse Gases
ISO 14001: Responsible Manufacturing
ASTM 084: Flame Spread Rating (US)
CSA/ULC-S102: Flame Spread Rating (Canada)
Engineered Seismic Bracing: Earthquake safe
ASTM E336-07: Acoustic Testing
GB/T 18883: TVOC Indoor Air Quality Testing
CSA C22.2 NO.61010-1-2012: Canadian Electrical Standards
UL 962: UL 962 is the premier North American Standard for household and commercial furnishings, and verifies that products meet electrical, flammability and personal injury safety requirements.
ASTM E596: Acoustic Testing
UL Greenguard | UL 2818: Low Chemical Emissions