Warranty Policy

Last updated: February 2024

Product Warranty

Inbox Booths offers a 2-year limited warranty against manufacturer defects in materials and workmanship on Inbox booths.
This limited warranty is subject to the terms and conditions stated below.

Terms & Conditions

How long is this Limited Warranty valid?

The limited warranty for the booths is valid from the date of delivery and is not based on the installation date.

What is covered under the Limited Warranty?

The limited warranty covers defects in material and workmanship on all main parts in the booth from the date of purchase when used normally in accordance with our recommended guidelines.

This limited warranty is non-transferable and is limited to the original purchaser and the Province/State in which the Unit was purchased.

What is the Warranty Process?

  1. The customer is required to complete the Warranty Claim Form.
  2. Inbox Booths will then assess the claim considering the following factors:
    1. The type of failure.
    2. The length of time since the product was purchased.
    3. Type of product.
    4. How you are likely to have used the product.
    5. The length of time for which it is reasonable that the product would be used.
    6. The amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.
  3. Inbox Booths will either
    1. Conclude and skip to step 4. or,
      1. Ask for more information, photos and/or video evidence to be provided. Failure to provide more information, photos and/or video evidence will automatically deny the claim.
  4. Inbox Booths will accept or reject the warranty claim and notify the customer with all relevant and supporting details.

Product Replacement

Inbox Booths may replace the goods with a product of similar type, value, and features if the product has been sold out and/or discontinued.

The replacement Product/s warranty period/s starts from the original purchase date and not from when they were replaced.

Purchasing from Authorised Distributors/ Retailers

If you purchased an Inbox Booth from an Authorised Distributor/ Retailer/Stockist, you must process your warranty via them and abide by their Product Warranty Policy.

Self-Installing Inbox Booths

Choosing to install an Inbox Booth voids the limited warranty on the product. This does not include the TUESDAY line of booths.  Inbox will replace any part damaged in transit and cover products with manufacturing defects.  The quality of installation may affect the acoustic performance of the booth, so Inbox Booths will not be responsible for the performance of a booth installed by anyone other than a certified Inbox installer, nor will Inbox replace parts damaged during installation. 

The TUESDAY line of Inbox will continue to have the warranty when it’s installed by someone other than a certified installer.

Inbox Booths warranty does not cover

  • Inbox Booths that have been installed by anyone other than an Inbox Certified Installer
  • Delivery of new parts/products to another address other than the original shipping address
  • Any installation or inspection costs relating to a claim
  • Claims made after the warranty period has expired
  • Normal wear and tear
  • Failing to follow instructions or guidelines provided
  • Failing to properly maintain or store goods correctly
  • Product used for any purpose other than for which it is designed for
  • Continued use of any product after a defect becomes apparent or should have become apparent to a reasonably prudent operator or user
  • Optional accessories are not covered by warranty